I created this page just to spread awareness among the internet users, specially elderly people who become victims of cyber fraud occasionally. While working as a Microsoft technical support associate, I used to receive multiple calls and chats where users used to complain about the scammers who called them stating that they are from Microsoft and they have detected virus in the computer of the customer. Later on, they took remote access of the computer and locked it out and started asking for money to fix it. Unfortunately it was almost impossible to track those imposters because they were using VPNs to hide their locations and they were using VOIP calling services to hide their real phone numbers.
These scammers usually operate from India, Bangladesh and Pakistan from some remote areas where they setup their call centers and hire jobless youth by offering them good incentives and salary depending on the number of victims they trap. The innocent people who are targeted by these scammers are either elderly people or the ones who are not very much aware of these kind of frauds. Once these scammers get access to the computers of their victim, they start forcing the victim to pay them money in order to fix fake errors that never existed in the computer and most of the times, these scammers misbehave with their victims. I'll tell you how it all begins and how to prevent these kind of scams further.
When a user surfs internet, there are several websites which host malware that get installed in the user's computer remotely and infect it. The malware could be anything from a browser extension to a scareware. Once the malware is installed in the computer, it starts showing pop-ups that the computer has been infected by virus, please call <some random number> to get help. These pop-ups contain Microsoft logo and sometimes, Microsoft branding as well to make it look genuine.
When a user sees it, he or she becomes worried and calls on the fake number immediately. The team of scammers wait for the call and now when they get their victim calling them for help, they pretend that they are from Microsoft and they ask the victim to connect to their computer remotely. Once the scammer gets connected to the victim's computer, they run some commands such as ipconfig /all, tree etc and open event viewer to show that there are several errors in the computer or their computer has been hacked by showing their own IP addresses. The victim falls for it and then the scammer asks for money to fix the issues and make the computer error free and safe. They accept payments in the form of gift card or through other methods where the transactions could not be tracked and once the victim pays the amount, they run some other commands and convince the customer that they computer is safe now. If the victim denies to pay the money, they delete victim's personal files and change their computer's password to lock them out and then force the victim to pay money.
Another example is, when the scammer takes remote access of the computer of the victim, they download fake tools which show false errors and then they ask the victim to pay money to fix these fake errors. I too got an offer from such a scam company which offered me double the salary that a regular contact center pays, but when I got to know that these guys are scammers and they run scareware in customer's computer to trick them and pay them money to fix the fake erros, I denied their offer immediately.
To be safe from these scammers, make sure not to dial any random number which you found on the Internet or don't call any random number given on any random website where you are not able to find the real identity of the person running the website. These sites would show you several testimonials from happy customers which are all fake, so don't fall for it. Either call the official Microsoft or any other official support channel of the company, or look for a tech support website which has the owner's information or the technicians' available. Verify the details published on the website and then only call them. NEVER provide your credit card details to any person over the call and before allowing remote access to the technician, make sure that you too will have access to the computer once they are on remote session so that at any point, if you feel suspicious, you can end the remote session.
If you need more information about these scams and methods to prevent these, feel free to reach out to me through email, social media or phone. My details are mentioned below. All the information which I have shared below are genuine, since I am not a scammer. You can verify my social media profiles and reach out to me for your technical support needs and suggestions. I would be happy to be your cyber security consultant and your friendly tech guy. (I won't charge you if you need any suggestion about cyber security and scam prevention. My charges are applicable for tech support and setup tasks only)